- Home
- About Halliwell Jones Chester
- Halliwell Jones Chester Customer Reviews
OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
218 ratings and 157 comments received in the last 90 days.
19 March 2025
Kept up to date
17 March 2025
Friendly, helpful and very professional.
14 March 2025
Dealt with Mike liversage , amazing customer service
12 March 2025
Michael was knowledgeable,personable and helpful. He kept us fully informed during the whole process.
10 March 2025
The process was overall simple and stress free. I configured my mini online to exactly how I would want it, and this is exactly what was ordered.
09 March 2025
Very comprehensive explanation of the new Aceman and regular updates with regard to its status pre delivery
06 March 2025
Tait kept me up to date with everything and answered my queries quickly
06 March 2025
Really pleased never felt pressured to go ahead and kept up to date with the process until my mini was delivered and they all explained to me.
06 March 2025
Sam very helpful and patient as I had not previously driven automatics
06 March 2025
Faultless
06 March 2025
Great experience, Tait was very helpful
06 March 2025
Very happy with the whole experience.
04 February 2025
From initial interest in MINI convertible to collecting car was 4 months due to new models. Tait Black kept in contact throughout with updates until collection/handover.
02 February 2025
Very polite and helpful young lady. Listened to what we wanted and came up with a good deal.
17 January 2025
Everything I asked for or needed happened.
10 January 2025
Excellent. Diego spent a lot of time in ensuring I was confident with all aspects of the mini both prior to purchase and driving from the forecourt
06 January 2025
Sammi was excellent, very knowlegeable, not pushy at all, ery clear and helpful
06 January 2025
Attentive, efficient staff
02 January 2025
Halliwell Jones continue to provide exceptional customer service.
02 January 2025
Very good, relaxed experience. We got the answers we wanted without pressure
29 December 2024
5 stars because nothing was too much trouble and George was a genuine guy to boot, which was greatly appreciated.
22 March 2025
Friendly customer service. MOT and Service completed within given time frame
19 March 2025
In addition to the recall work the health check was completed promptly and to the expected schedule.
19 March 2025
Clear update on status
18 March 2025
great communication, got a video showing the work undertaken and competitive price, was able to drop the car off to suit my plans
18 March 2025
Happy with outcome
18 March 2025
Taking recent trusted advice on new tyres, alignment & wheel balancing by such experienced technicians, always offers a great feeling of care taken and safety as I drive away.
18 March 2025
Paul was good with his prompt communication and the hire car was great.
18 March 2025
Everything was done on time
17 March 2025
Really good customer service throughout the whole EGR recall process. Paul was our key point of contact throughout which was good to have a single point of contact.
17 March 2025
Great service
17 March 2025
Every thing explained clearly both before and after the work
17 March 2025
Fantastic service, efficient, polite and friendly staff.
17 March 2025
Everything explained clearly
16 March 2025
The service centre has excellent communication.
16 March 2025
The part wasn't kept in stock and wouldn't be delivered until much later. I was kept fully informed via the app and a phone call and rebooked at a later date.
16 March 2025
As above and enjoyable waiting area
16 March 2025
Satisfied
16 March 2025
Good service
15 March 2025
Kept me informed.. Polite and friendly
13 March 2025
Very helpful
12 March 2025
Issue Dealt with quickly
12 March 2025
I am thoroughly satisfied with the outcome
12 March 2025
Great service as always
12 March 2025
Professional exceptional service
11 March 2025
all work and booking done on time
11 March 2025
The service guy Paul Hodges was very helpful and attentive
11 March 2025
I was dealt with efficiently and politeness
11 March 2025
It was great, reception staff friendly and courteous. Paul Hogan was very knowledgeable and helpful. He talked me through the service process and kept me updated via telephone regarding any serving issues.
11 March 2025
Professional throughout. Gave me the bad news of unexpected expenditure in a good way and organised all efficiently.
10 March 2025
No issues
10 March 2025
I Had an excellent experience, very well organised.
09 March 2025
Dealt with expertly , kept me up to date how my car was going through the recall throughout the day
09 March 2025
Experience was exceptional,process was flawless with support of Paul
08 March 2025
Handy video of car health and advise
08 March 2025
Better than last time - where they didn't provide the service I asked for. But took an awful long time to finish the mot - all day sat around! I'm sure it shouldn't take this long!
08 March 2025
I gave 5 stars because the service was excellent. The team was professional and efficient, and I really appreciated the video update on my vehicle health check. It was clear and informative. Fantastic customer service!
08 March 2025
Every team member very helpful constant updates
07 March 2025
Everything was done with no stress or complications
07 March 2025
Just went in for an oil change
07 March 2025
Fuss free
06 March 2025
Tip top as usual
05 March 2025
Excellent work provided by your team made my experience a positive one
04 March 2025
Paul was great at keeping me in the loop and clearly explained everything.
04 March 2025
Very satisfied. Everything was explained clearly to me.
04 March 2025
Whilst problem was not found and solved I felt reassured that the car was fully checked
02 March 2025
Very satisfied
02 March 2025
My car was ready quicker than I had thought - I had booked drop but in fact needed to stay
01 March 2025
Good communication
01 March 2025
Very satisfied
01 March 2025
Always top service
01 March 2025
Well organised appointment, good that can checkin online beforehand, information given about where to go was helpful. Very clear video about any work that was needed. Happy with courtesy car. Easy to collect my car and friendly service giv
27 February 2025
Brilliant customer service
27 February 2025
Very happy and would recommend.
27 February 2025
Good experience at the service centre, service was delayed but Paul did his best to get the car finished as soon as possible. Tea and coffee and biscuits provided.
24 February 2025
Knowledgeable and friendly staff.
24 February 2025
Very.
23 February 2025
Excellent Matt and the team were so helpful and I couldn't ask for more, the issues I brought the car for was fixed and fortunately there was a recall that needed to be addressed and that was also done in a timely manner, again thank you
23 February 2025
As above
23 February 2025
Well organised
23 February 2025
Paul was very helpful He kept me informed of the progress of the work being carried out on my car. I also like the video of the health check - it give me confidence and tust.
21 February 2025
Worst service and experience especially being given misleading information about payment.from a vulnerable customer
19 February 2025
Information was clearly explained, check-in was straightforward
19 February 2025
quick service
19 February 2025
Paul Hodges gave a 10/10 customer experience service.
18 February 2025
As above
18 February 2025
Paul Hodges got Halliwell Jones this 5 star review! Absolutely fantastic service received from him! If I could rate him more than a 5 I would!
14 February 2025
The staff and the service were excellent
14 February 2025
As above
14 February 2025
Very good- fixed the problem
13 February 2025
Great customer service
12 February 2025
Very pleasant and efficient.
12 February 2025
Your employees and reception desk are very helpful and friendly
12 February 2025
As above
11 February 2025
Work completed in a professional and friendly way .
11 February 2025
Mot was carried out and communicated with me
10 February 2025
Paul was extremely helpful and provided a great service and ensured that all the issues were resolved.
10 February 2025
Could have been 5 stars but we had to be rebooked at short notice due to lack of parts availability.
10 February 2025
Excellent service, but disappointing that lack of parts caused significant delay.
10 February 2025
Faultless
09 February 2025
Everything was covered which gave me peace of mind.
08 February 2025
Very satisfied with level of service.
07 February 2025
Very good service, although seemed expensive
06 February 2025
There was a fault on the car within an hour of purchase. The windscreen washes would not wash there was a blockage in the filter apparently this was booked Halliwell Jones Chester whom resolved the problem within 40 minutes.
05 February 2025
Happy friendly staff.
05 February 2025
Good communication. Lovely service area. Always keep in touch. Friendly and professional.
05 February 2025
The service was excellent from the moment I brought in the car for repair, with regular updates received regarding the faults, repairs and cost.
05 February 2025
Polite and professional
04 February 2025
Mike..... I think surname Hough....extremely good and kept me informed at every juncture.
04 February 2025
Paul was very helpful and we had very good communication. He kept me well informed of the progress with my car
03 February 2025
Paul and Joe were great - informed and communication was brillliant.
03 February 2025
The entire team are a delight to work with.
02 February 2025
Good contact and friendly service
30 January 2025
I appreciated the professional and efficient customer service, and that I was kept up to date on progress throughout.
29 January 2025
Easy drop off friendly helpful staff
28 January 2025
Every one was smiling and very helpful with everything.
27 January 2025
Paul Horton was great
27 January 2025
Apart from the cost, everything always goes to plan.
26 January 2025
Easy to book and arrange Great communication from Georgia and mechanic Lee
26 January 2025
Was taken care of
25 January 2025
Knowledgable staff, accurate reporting, kept in the loop throughout. Friendly, professional approach.
23 January 2025
Great service and car looked immaculate after a good clean
23 January 2025
The process from first arriving to collecting our Countryman was seamless. Furthermore, you were so helpful in accommodating is later in the week to carry out re-alignment works
22 January 2025
Prompt and efficient service with great communication keeping me updated.
22 January 2025
I received excellent 5 Star service from Mr Paul Hodges who was well presented. Who took the time to listen to my concerns. Looked interested. Developed a plan explained it to me in detail. Then implemented it. A credit to himself his training and HJ
21 January 2025
No problems at all from arrival to collecting my car. Updates provided by text which was useful as I was in and out of meetings.
21 January 2025
Good communication and information flow and clear instructions and notifications. Friendly and efficient staff.
19 January 2025
All matters concluded within the timescales suggested.
19 January 2025
They were nice
19 January 2025
Because the car. Was not ready when. They ssid
19 January 2025
Smooth
18 January 2025
The whole experience was excellent. From the welcome of Georgia her knowledge explaining what was too happen to the up dates and finally picking the car up
18 January 2025
Noise still present however have been told it's not an issue. Service light still comes up on dash. Took 5 days total for essentially an oil change.
17 January 2025
All staff very helpful & pleasant Kept me informed of progress
17 January 2025
Thankyou Very happy
15 January 2025
Easy to book online but mostly because the staff are great and I feel I can trust they will do a very good job.
14 January 2025
Very thing went to plan
14 January 2025
Everyone was friendly and helpful also kept me well informed throughout the day
14 January 2025
No issues
14 January 2025
Kept informed and car was washed before pick up
13 January 2025
All work done as promised. Vehicle returned thoroughly valeted and driving experience noticeably improved.
13 January 2025
My service was completed very quickly, meaning I wasn't waiting all day.
12 January 2025
Very efficient. Friendly and organized. Good coffee too!
12 January 2025
It would have been nice when they hoovered my car, if they had hoovered my boot.
12 January 2025
Length of time it took
09 January 2025
Always efficient
09 January 2025
Kept updated
09 January 2025
Very simple to deal with the team.
08 January 2025
Faster than anticipated, problem free. Everything efficient and effective.
08 January 2025
Friendly and open.
06 January 2025
Work caried out as planned
06 January 2025
Everything explained
05 January 2025
Very helpful staff and process very simple
04 January 2025
Great welcome, dealt with very professionally.
31 December 2024
The service experience was very good, but it would been ideal if I could have had the car back earlier in the afternoon.
31 December 2024
Excellent experience - best I've had when dealing with a service centre
21 March 2025
Sales person was informative and helpful and guided us through all the vehicle functionality.