I was not impressed to be left without my car for over 5 days owing to the failure to telephone the right number to arrange its return when the repair work was completed. No one from Halliwell Jones has telephoned to check that the car is now OK.
Nothing is to much bother for them.Picked my car up from work and delivered back with a smile as always.
The back light haven't replaced. I had requested before.
I was going on holiday and left no answers bad all through
WHEN I QUESTIONED THEFACT MY BRAKES HAD ONLY DONE 17000 MILES I WAS BASICALLY TOLD I STILL HAD 4MM SO ABOUT 3500 MILES WHICH CONCERNED ME AS THE ON VBOARD COMPUTER SAYS REPLACE STRAIGHT AWAY, THEY CAN NOT RESET MY SERVICE UNTIL I HAVE GHAD THESE DONE
Robin was easy to deal with and kept me updated at all times
Very professional. Lovely site with refreshments on hand while you wait.
efficient process booking in and collecting vehicle, Representative very friendly and answered all questions to my satisfaction
You gave me a time to get there and the time and if I waited the time it would be completed which was spot on
Greeted at the entrance and a very professional service
Stuart kept me informed through the process.
Staff are welcoming and helpful. Facilities are good as I chose to work whilst I waited for my car.
Had to pay for the diagnosis check when I knew the fault and it reoccred within 12 months
high standard of work done to my car.
I have given three stars, just purely down to the nice lad I spoke to about selling my other car and I had no other vehicle to drive around in. So within a phone call he sorted out a 17 plate hire car for myself to drive while I waited for mine.
Because we are completely satisfied
Part of the offer was a valet, which did not include my boot.
prompt service- no hard sell on things I did not want
Sales staff were friendly, knowledgeable and efficient.
The only reason I didn't give a five star answer was because of the time the car was kept. I have to travel to Chester from West Wales so having reached the service department by 9.15 it was a long day waiting in Chester until 16.30 when I could col
nothing to complain about
Brilliant customer service, fast turnaround.
This particular service was done while I waited, was cost-free and returned the car to me nicely cleaned and vacuumed.
The only minor gripe I had was paying £15 to lower the insurance excess when the car was having a warranty repair
Again helpful team. Driver provided when cab didn't show up.
Completed as advised but took 2 days, no courtesy car offered and no receipt provided.
The part pay my taxi which makes it possible for me to get there and back without much fuss. They're clear in their information and always happy to help.
Just felt that sales process was smooth without any pressure
To much time wasted pricing my old car had to sit around the show room foe half an hour
very professional and refreshingly open and honest opinions. No pushy sales,
My car was valeted and I was made very welcome, I was even given a taxi to take my daughter to her hospital appointment
Work carried out quickly ,car being valeted was a bonus so good job done- nothing too much trouble
Friendly helpful approachable
Constantly kept informed by Rachel of when the car would be ready to collect.
The overall sale of the new Mini was very quick and the staff made every effort to get it ready for me by the end of the month as I'd requested. I was given a thorough tour of my new Mini and everything that was explained to me was done thoroughly.
Carly at mini Chester Halliwell jones was excellent. She was very knowledgeable and helped me spec the car to suit my needs
Excellent service no waiting round
More communication and acknowledgement than previous experience
5*!! I should have gone straight here in the beginning!
Outstanding response to a situation.
Excellent service from start to finish,
The member of staff who dealt with me throughout was extremely helpful and couldn't have done anymore to assist my purchasing experience. I did have a small hiccup when collecting my car but Rachael Darcy came up trumps.
Excellent service start to finish all requests met.
Needed my car engine checked urgently. I turned up for a diagnostic check on the car and it was fit and completed within around 30 minutes.